Postage & returns

Free Shipping

For orders over £ 24 (30 €) you won't be charged any shipping cost. And if the delivery address is within Spain, you may choose the urgent mail and receive the parcel in the next 24 hours (for orders placed before 5 pm)

 

 

 

 

 

 

The postage of your order

If you want to receive your order in Spain (except Canary Islands, Ceuta and Melilla) you may choose to post your parcel through standard or urgent mail: 

  • Standard mail: You'll receive your parcel in 2 to 5 working days.
  • Urgent mail: For orders placed before 5 pm, the parcel will arrive next day (except weekends and bank holidays).

 

If your shipping address is in the rest of Europe, your parcel will be sent by standard mail and will arrive in 4 to 6 working days.

All parcels require a signature upon delivery. Once your order is processed, you'll receive a tracking number for the shipping.

If you want to receive a parcel in a country which does not appear on the selection list, please drop us an email to info@lilyandwhite.com and we'll help you.

 

Returns

You may reaturn your order only if it has arrived broken or in bad condition. We'll accept the return of the products only in the case they have not been opened and they still remain in their original packaging.

In the case you have to return a product, please contact us through the email: info@lilyandwhite.com, writing "RETURN" on the subject. Please, do the return in the next 7 days after the reception of the goods, otherwise we wont' be able to accept it.